Shipping policy

Shipping Policy

Thank you for shopping with The Silver Maple Co 🤍

We take pride in creating each handmade tumbler with care and want to ensure your order arrives safely.

Processing Time

Pre-made tumblers: These are already made and will generally be dispatched within 1–3 business days, unless otherwise stated on the product listing.

Made-to-order tumblers: Please allow up to 10 business days for your tumbler to be made, cured, carefully packaged and dispatched. We take the time to ensure every item meets our quality standards before it leaves us.

If your order contains both a pre-made and made-to-order tumbler, your items may be shipped together once the entire order is ready.

Shipping

Once your order has been dispatched, you will receive a confirmation email containing your tracking details.

Delivery times vary depending on your location and the shipping service selected at checkout. Delivery timeframes are provided by the shipping carrier and are estimates only.

Tracking

Once your parcel has been dispatched, you can use the tracking number provided in your shipping confirmation to follow your order.

Please allow some time for tracking information to become available after your parcel has been lodged with the carrier.

Delays

Created with Love is not responsible for delays caused by the shipping carrier, public holidays, severe weather, incorrect address details or other circumstances outside our control.

If your parcel appears to be delayed, please check your tracking information first. If you need further assistance, please contact us and we will do our best to help.

Incorrect Address

Please ensure your shipping address is correct before completing your order.

Created with Love is not responsible for parcels delivered to an incorrect or incomplete address provided by the customer. If a parcel is returned to us, additional postage may be required to resend it.

Damaged Parcels

We carefully package every order to help protect your tumbler during transit. If your parcel arrives damaged, please contact us as soon as possible with your order number and clear photos of the packaging and item.

We will assess the issue and assist you in accordance with our Return & Refund Policy and Australian Consumer Law.

Australia-Wide Shipping

We currently offer shipping within Australia.

Shipping costs are calculated and displayed at checkout before payment is completed.

Contact Us

If you have any questions about your order or our shipping policy, please contact The Silver Maple Co through our website or social media.

Thank you for supporting our small handmade business 🤍